JOB DESCRIPTION - SR OUTLET MANAGER

We are a deli-café kiosk chain committed to Helping Working People Power Through the Day with Great Food at Great Value. Founded and operated by Working People, we currently have 9 delis in offices around Klang Valley. We use only 100% Specialty Arabica Coffee Single Origin from Rwanda and make all our gourmet sandwiches, salad & pasta fresh on site, but sell them at super reasonable price because of our unique operating model.

• Grow with a Fun & Fast Growing Company

• Opportunity to Develop Broad Business and F&B Skill set

• Be Part of a Small Group of Passionate Pioneers

Work@holic Senior Outlet Manager (SOM!) is the second level of management at Work@holic outlet and forms the foundation for future managerial progression. In this role, you will be leading a team of passionate Work@holic Crew(s) to deliver top class customer service while delivering quality food & beverage. Some of your responsibilities include:

Customer Service:

• Ensure Work@holic Crew treat customer in polite manner & upsell as appropriate

• Responding & managing customer complaints

Inventory:

• Ensuring sufficient stock for day to day operation via planning & ordering from business partners

• Lead the team to arrange monthly stock count with the crew

Ops Standard

• Ensuring cleanliness of the work area by ensuring daily/weekly cleaning completed

• Communicate with district manager to resolve sales/operational issues

People Management:

• Schedule team’s timetable fairly & optimally while dedicating work among team members according to workstations

• Help reportee succeed by managing and training and providing them with feedback

Operations Basic:

• Ensuring baking and food production according to schedule and quality

• Ensure complete pastry/ sandwich display

• Ensure team understand Product Knowledge

• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

Finance:

• Able to ensure proper opening, closing, shift handover among crews while proper management of petty cash flow & outlet cash bank in

Marketing:

• Co-ordinating with the Headquarters on promotional events and other marketing related events

HSSE:

Maintains safe and healthy work environment by following organization standards and sanitation regulations

• At least 1 year working experience in the Food & Beverage / Hospitality / Tourism industry.

• Experience in overseeing outlet(s), cost & budget planning.

• Experience in baking is a plus

• Able to handcraft coffee (basic) using espresso machine

• Must be able to communicate well in English

• Right Attitude (https://www.workaholic.my/corevalue)

• Must be Malaysian & possess own transport

• Work Full Time (5 days a week) 6am - 4pm or 9am – 7pm

​Sadly, no...

• RM2,500 – RM3,500 (Inclusive of Performance Bonus)

• Transport Allowance if applicable

• Confirmation & Annual Increment

• Training & Development

• Medical (For Confirmed Staff)

• SOCSO/EPF